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  • January 15, 2025 at 4:58 am #76275
    Elisabeth Lehoux
    Participant
    Premium Member

    Hi!

    I have a big issue with my site with the Ashes Pro theme.  The site is super slow.
    <p class=”p1″ style=”margin: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: Helvetica; color: #000000;”>The support with Bluehost says:</p>
    <p class=”p1″ style=”margin: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: Helvetica; color: #000000;”>Errorlog says the issue is with the theme. Please contact the theme vendor and get the updated version of the theme and then contact us with new server requirements of that theme script so that we can update it for you and the issue will be resolved.</p>
    I do not find anything.

    Thank you,

    January 16, 2025 at 9:34 am #76277
    vako
    Keymaster
    Premium Member

    Hi Elisabeth,

     

    At first, thank you for choosing our theme and service.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

    Kind Regards

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