Viewing 5 posts - 1 through 5 (of 5 total)
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  • November 18, 2024 at 11:44 pm #76008
    Joachim
    Participant
    Premium Member

    I have corrected all my featured images with Ajax Rebuild. Everything runs great. 🙂 All featured images have now the perfect dimensions – also the featured images that I upload for a new post…

    …but since the update the featured image of new posts have the wrong dimensions. It seems that it does not show 16:9 but 9:16 now. This concerns just a new post with its featured image. What can I do?

     

    November 18, 2024 at 11:53 pm #76010
    Joachim
    Participant
    Premium Member

    *since the new Ashe update I mean.

    November 19, 2024 at 1:25 am #76018
    vako
    Keymaster
    Premium Member

    Hi Joachim,

     

    At first, thank you for choosing our theme and service.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

    Kind Regards

    November 19, 2024 at 1:51 am #76021
    Joachim
    Participant
    Premium Member

    This is not a problem of the backend. This is a problem of the theme. To suggest to give you an entry to the backend shows me that this is just an automatic answer. If you update a theme your programmer should test his updates before publishing it.

    November 20, 2024 at 2:31 am #76037
    vako
    Keymaster
    Premium Member

    Hi Joachim,

     

    We released a new update which fixed the issue with the featured images, but it seems that issue still appears on your end, we need access to the website back to investigate the issue faster and fix it locally on your side before we release the theme update.

    Kind Regards

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