Viewing 7 posts - 1 through 7 (of 7 total)
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  • November 18, 2024 at 1:57 pm #76006
    Susanne Schraml
    Participant
    Premium Member

    I have bought the Pro licence long time ago… now the system ask me to add the license key. I do not have it, and I cannot get it, because the mail adress I used is already deleted – I changed it here, but not for the order (freemius)

    is there any chance to get the license key on another way or do I have to purchase it again – and why do I need to add the license key again?

    November 19, 2024 at 1:19 am #76017
    vako
    Keymaster
    Premium Member

    Hi Susanne,

     

    At first, thank you for choosing our theme and service.

    Actually we need the email address you used during the purchase or first name last name, we will find the purchase and we will deactivate the license key for you and then you’ll be able to activate it again.

    Kind Regards

    November 19, 2024 at 12:21 pm #76029
    Susanne Schraml
    Participant
    Premium Member
    This reply has been marked as private.
    November 20, 2024 at 2:45 am #76040
    vako
    Keymaster
    Premium Member

    Hi Susane,

     

    Pleas send us an email address where we can send you the license key, we cant share it here as it will be available for other users as well.

    Kind Regards

    November 20, 2024 at 11:26 am #76045
    Susanne Schraml
    Participant
    Premium Member
    This reply has been marked as private.
    November 20, 2024 at 11:18 pm #76061
    vako
    Keymaster
    Premium Member

    Hi Susanne,

     

    We deactivated the license key and now you can activate it again, The license key we sent via email address.

    Kind Regards

    November 23, 2024 at 6:11 pm #76109
    Susanne Schraml
    Participant
    Premium Member

    Thanks a lot

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