Viewing 11 posts - 1 through 11 (of 11 total)
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    Posts
  • #75941
    Lor
    Participant
    Premium Member

    Hi I have Ashe Pro Style 8.  As first the demo content loaded but no longer there, possibly my error.  Should I uninstall and reinstall Ashe Pro or can you do something on the back end?

    Thanks for your urgent attention!

    #75943
    vako
    Keymaster
    Premium Member

    Hi Lor,

     

    At first, thank you for choosing our theme and service.

    To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

    Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

    Kind regards

    #75945
    Lor
    Participant
    Premium Member
    This reply has been marked as private.
    #75947
    vako
    Keymaster
    Premium Member

    Hi Lor,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

    Kind Regards

    #75949
    Lor
    Participant
    Premium Member
    This reply has been marked as private.
    #75950
    vako
    Keymaster
    Premium Member

    Hi Lor,

     

    We imported the requested demo import, please check and let us know if you need any further assistance.

    Kind Regards

    #75955
    Lor
    Participant
    Premium Member
    This reply has been marked as private.
    #75958
    vako
    Keymaster
    Premium Member

    Hi Lor,

     

    Sorry for the late reply we have been on holidays

    Can you please describe the issue in more detail, exactly what do you mean by “the demo content doesn’t line up?” Please send us a screenshot of the issue, and we will do our best to help you.

    Kind Regards

    #75961
    Lor
    Participant
    Premium Member
    This reply has been marked as private.
    #75969
    Lor
    Participant
    Premium Member
    This reply has been marked as private.
    #75978
    vako
    Keymaster
    Premium Member

    Hi Lor,

     

    Can you please send us a screenshot showing which parts are missing?

    Kind regards

Viewing 11 posts - 1 through 11 (of 11 total)
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