Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • November 2, 2024 at 5:26 am #75921
    Omowumi Adeosun
    Participant
    Premium Member

    Hello,

    This is to inform you that the ashe pro plugin i purchased 19/02/2023 is no longer functioning on my website,caused a 500 error on my site,until i replace it was when my site started working properly,Please treat as urgent and provide me a solution or let me know why there is an error,it’s been like that since 25/02/2024

    November 3, 2024 at 12:45 am #75923
    vako
    Keymaster
    Premium Member

    Hi Omowumi,

     

    At first, thank you for choosing our theme and service.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

    Kind Regards

    November 3, 2024 at 12:53 am #75924
    Omowumi Adeosun
    Participant
    Premium Member
    This reply has been marked as private.
    November 3, 2024 at 1:12 am #75925
    Omowumi Adeosun
    Participant
    Premium Member
    This reply has been marked as private.
    November 4, 2024 at 11:31 pm #75929
    vako
    Keymaster
    Premium Member

    Hi Omowumi,

     

    Sorry for the late reply we have been on holidays

    Thank you for being so cooperative. We’ve initiated the investigation process based on the provided login details. Please refrain from changing the login details until we provide you with the next update.

    We’ll inform you when we have any findings or updates regarding the issue.

    Your patience is appreciated.

    Kind Regards

    November 4, 2024 at 11:37 pm #75930
    Omowumi Adeosun
    Participant
    Premium Member
    This reply has been marked as private.
    November 4, 2024 at 11:43 pm #75932
    vako
    Keymaster
    Premium Member

    Hi Omowumi,

     

    We will do our best to investigate the case as fast as possible.

    Kind Regards

    November 7, 2024 at 12:35 am #75939
    vako
    Keymaster
    Premium Member

    Hi Omowumi,

     

    After the investigation process, we assume that the reason for the issue could be one of the installed 3rd party plugins.

    1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch which one was the source for the issue.

    2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

    3. If the instructions above won’t help, Please let us know and our senior developers will take a closer look at the mentioned issue.

    Kind Regards

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.