Viewing 7 posts - 1 through 7 (of 7 total)
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    Posts
  • January 24, 2024 at 1:36 pm #74573
    Aron van Groningen
    Participant
    Premium Member

    Hi Sir, Madame,

    I have a question about the Ashe Pro theme. My client is using this theme for a while but images are not loading when we enable the lazy loading for images option by WP Rocket. When we enable this option all images are not loading anymore.

    Lazy loading of images is very important for the performance of the website. Can you help me to fix this problem?

     

    January 24, 2024 at 8:39 pm #74576
    vako
    Keymaster
    Premium Member

    Hi Aron,

     

    At first, thank you for choosing our theme and service.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    January 31, 2024 at 7:25 pm #74648
    Aron van Groningen
    Participant
    Premium Member
    This reply has been marked as private.
    January 31, 2024 at 11:37 pm #74652
    vako
    Keymaster
    Premium Member

    Hi Aron,

     

    Thank you for your cooperation. We’ve initiated the investigation process based on the provided login details. Please refrain from changing the login details until we provide you with the next update.

    We’ll keep you informed as soon as we have any findings or updates regarding the issue.

    Your patience is appreciated.

     

    Kind Regards

    February 1, 2024 at 11:08 pm #74658
    vako
    Keymaster
    Premium Member

    Hi Aron,

     

    We investigated your website, please note that The latest WordPress versions (5.4 or higher) include the feature of lazy-load images by default, so we thought that you were suing other 3rd party plugins for the same, functionality. As we cant find any 3rd party plugins installed on your website and images are loading without any issue, please tell us if we are missing any part of the mentioned issue.

    Kind Regards

    February 2, 2024 at 1:51 pm #74664
    Aron van Groningen
    Participant
    Premium Member
    This reply has been marked as private.
    February 2, 2024 at 9:34 pm #74668
    vako
    Keymaster
    Premium Member

    Glad to hear that!

    Feel free to contact us at any time, and we appreciate your continued trust in our services.

     

    Kind Regards

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