Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #74414
    Pia T.
    Participant
    Premium Member

    As soon as I installed the most recent WP update, heading formatting no longer shows in the WP editor. The heading text shows the same as regular text. (I do not use Elementor or any other editor, just the default WP).

    It shows fine on the front end of the site, but is annoying when editing.

    This happened last time there was a WP update too, but was fixed a few days later with a theme update. Is there an update scheduled to come out soon?

    #74417
    vako
    Keymaster
    Premium Member

    Hi Pia,

     

    At first, thank you for choosing our theme and service.

    Can you please describe the issue you have in more detail? Please share a direct link to the page where the issue appears and for more clarifications, please share screenshots of the issue.

     

    Kind Regards

    #74420
    Pia T.
    Participant
    Premium Member

    The issue is in the editor – here’s a screenshot. See how those two headings look like normal text in the editor instead of looking like headings?

    screenshot of editor with headings highlighted

    This is only happening 1) when Ashe Pro theme is active, 2) Since the latest WP update a few days ago.

    On the published page (https://stitchesnscraps.com/crochet-holiday-gift-bag/ ) they look fine, but in the editor, they don’t. It’s not a critical, end-user issue… it’s an annoying-on-the-backend issue.

    #74423
    vako
    Keymaster
    Premium Member

    Hi Pia,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    #74425
    Pia T.
    Participant
    Premium Member

    Just to be on the safe side, I will email the login link to the info.wproyal@gmail.com email address instead of posting it here, if that’s ok. I will reference your reply #74423.

    Thanks!

    #74427
    vako
    Keymaster
    Premium Member

    Hi Pia T.,

     

    Absolutely, your commitment to security is commendable. Please go ahead and email the login link to info.wproyal@gmail.com. When you send the email, kindly reference our conversation and mention reply #74423 for context.

    Once we receive the login details, we’ll promptly investigate any issues or assist you further. If you have any specific instructions or areas you’d like us to focus on, feel free to include them in your email.

    Thank you for your cooperation, and we’ll be on standby to provide the support you need.

     

    Kind Regards

Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.