Viewing 4 posts - 1 through 4 (of 4 total)
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  • November 21, 2023 at 6:53 pm #72021
    gimli
    Participant
    Premium Member

    Hi,

    i’m making website for my fencing and reenactment group, and i liked your free teplate and decided to buy a pro.
    I was kinda mad when after going to pro i had to redo every customization of how the page looks, but hey, i pushed through and did all the work again.

    Now i moved the site to testing domain, to see how it works and looks outside of local dev enviroment, and everything is gone again .. i got prompted to activate the license, which i did, but all my configuration about colors and stuff is gone.

    What can i do to get it to the same visuals as on my localhost? Since i’m gonna be moving the site once more later to a final domain, it’s kinda nuts to even think about manually reconfiguring all of the collors, animations, sizes etc again and what more two times.

    kind regards

    November 22, 2023 at 7:03 pm #72026
    vako
    Keymaster
    Premium Member

    Hi @gimli

     

    At first, thank you for choosing our theme and service.

    Weird case, we had this kind of situation earlier but in all cases issue was the hosting/server users used.

    Please check the scenario when you activate the free theme what happens with the customization you made remain the same or goes back to normal?

    Please let us know and we will do our best to help you.

     

    Kind Regards

    November 23, 2023 at 10:58 am #72030
    gimli
    Participant
    Premium Member

    Thank you for your response,

     

    i tried what you suggested, but it did not help :_(

    It seems not everything from the customization got dumped tho … i will try to go step by step through the whole customization menu and double check what it did not tranfer.

     

    Regards

    November 23, 2023 at 7:07 pm #72032
    vako
    Keymaster
    Premium Member

    Hi @gimli

     

    Great please let us know the results.

    In case you have some more issues, In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

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