Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • November 15, 2023 at 11:06 pm #71990
    rach
    Participant
    Premium Member

    Hi,

    I just upgraded to Ashe pro and realised some of my customisations in the free theme was gone and I had to redo them. Is this common? So if I switch to another Ashe theme, my customisations might be gone again?

    Also for the widget for Cookies and Consent, is there a way to set the conditions so that visitors (not logged in) will only view it the first time and not every time? Can’t seem to find the condition there.

    Thanks

    November 16, 2023 at 7:39 pm #71998
    vako
    Keymaster
    Premium Member

    Hi @rach

     

    At first, thank you for choosing our theme and service.

    1. Can you please describe the issue related to the pro theme in more detail? After the theme upgrade, nothing should be changed on the website, There may be a minor change that we faced earlier and it’s only the header image itself, in this case, you can reupload the header image again.

    2. Regarding the cookie consent, please contact plugin support itself and ask them for assistance.

     

    Kind Regards

    November 17, 2023 at 10:36 pm #72006
    rach
    Participant
    Premium Member
    This reply has been marked as private.
    November 19, 2023 at 12:15 am #72009
    vako
    Keymaster
    Premium Member

    Hi @rach,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    November 21, 2023 at 3:58 pm #72019
    rach
    Participant
    Premium Member

    Hi, I cant seem to post my replies. Is it because I added links?

    November 21, 2023 at 5:58 pm #72020
    vako
    Keymaster
    Premium Member

    Hi @rach,

     

    We cant say exactly why systems don’t allow you to post the links there. Please send us all requested info here: info.wproyal@gmail.com

    Please insert this thread link in your email.

    Kind Regards

    November 22, 2023 at 8:36 pm #72029
    rach
    Participant
    Premium Member
    This reply has been marked as private.
    November 23, 2023 at 6:58 pm #72031
    vako
    Keymaster
    Premium Member

    Hi @rach

     

    Thanks for sending the email, our support team will get back to you as soon as possible.

     

    Kind Regards

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