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  • September 22, 2023 at 4:46 pm #71756
    Christine Jung
    Participant
    Premium Member

    Hello, is it possible that Ashe Pro is not compatible with the new wordpressversion?

    I had my website offline when I tried to update Ashe Pro and WordPress 6.3. at the same time yasterday. It came back after 5 min but is really slow now. (www.allyouneedisveg.de) Now I have a mention with: <span style=”color: #3c434a; font-family: -apple-system, system-ui, ‘Segoe UI’, Roboto, Oxygen-Sans, Ubuntu, Cantarell, ‘Helvetica Neue’, sans-serif; font-size: 13px;”>Thank you for choosing Ashe!</span>  “Get started with Ashe. I am afraid to click on this and loose everything.

    Let me know please.

    Thank you Have a nice day
    Christine

    September 22, 2023 at 5:27 pm #71758
    vako
    Keymaster
    Premium Member

    Hi Christine,

     

    At first, thank you for choosing our theme and service.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

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