Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • August 17, 2023 at 11:25 pm #71567
    Charelle
    Participant
    Premium Member

    Hi there,

    The mobile search bar on my website http://www.charisfar.com is not working.

    If you click on the search bar your keyboard briefly appears, but immediately disappears again.

    I tried it on different phones.

    Any ideas how to fix this?

    Kind regards,

    Charelle

    August 18, 2023 at 6:03 pm #71569
    vako
    Keymaster
    Premium Member

    Hi Charelle,

     

    At first, thank you for choosing our theme and service.

    We checked on several mobile phones mentioned issue but were unable to reproduce it on our end.

    Can you please describe the issue you have in more detail? Please share a direct link to the page where the issue appears and for more clarifications, please share screenshots of the issue.

    We also need to know the mobile phone model and browser you are using when the issue appears.

     

    Kind Regards

    August 18, 2023 at 11:56 pm #71570
    Charelle
    Participant
    Premium Member
    This reply has been marked as private.
    August 19, 2023 at 11:30 pm #71572
    vako
    Keymaster
    Premium Member

    Hi Charelle,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    August 21, 2023 at 7:10 pm #71573
    Charelle
    Participant
    Premium Member
    This reply has been marked as private.
    August 22, 2023 at 12:12 pm #71576
    vako
    Keymaster
    Premium Member

    Hi Charelle,

     

    We started the investigation process of the issue, please don’t change the login URL till our next response.

     

    Kind Regards

    August 22, 2023 at 3:55 pm #71579
    Nick
    Keymaster
    WP Royal Team

    Hi,

    The thing is that Android devices hide Keyboards which are triggered from popups. That is common Android bug and unfortunately we can’t fix it.

    Kind Regards

    August 22, 2023 at 6:06 pm #71580
    Charelle
    Participant
    Premium Member
    This reply has been marked as private.
    August 24, 2023 at 6:02 pm #71591
    Nick
    Keymaster
    WP Royal Team

    Hi,

    We tried lots of tricks to fix the issue but without any luck. It is what it is for now, I’m sorry, this sounds bit unprofessional but unfortunately it is a fact.

    FYI: Replacing search bar with another one will not work because android has issues with inputs inside popups in general.

    Kind Regards

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