Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • August 5, 2023 at 11:31 pm #71509
    Linda Scott
    Participant
    Premium Member

    Using Ashe Pro for awhile(years). Did not use for past several months and when I returned, found I couldn’t use my menus. I am not sure it’s wrong but rather I do not recall. The order isn’t making sense and my pages for said menus won’t load. Now I’m without my menus at all because they’ve stopped working entirely and tho I’ve tried to fix the problem, my attempts have failed.

    Im not sure what to do. I also have no homepage. I did but it’s also gone now. I really am lost. Please fix or tell me how to do it.

    Thanks, Linda

    August 7, 2023 at 3:49 pm #71513
    vako
    Keymaster
    Premium Member

    Hi Linda,

     

    1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch which one was the source for the issue.

    2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

    3. If the instructions above cant help, In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details. To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

     

    Kind Regards

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.