Viewing 4 posts - 1 through 4 (of 4 total)
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  • April 17, 2023 at 10:41 pm #71012
    Christian Heufelder
    Participant
    Premium Member

    Hi there,

    I have an issue with the right sidebar in the mobile version. When I scroll down after my posts the right sidebar appears. But only the first content part and when I want to scroll down it just jumps back to where I started. But I can never reach the full content which is visible in the desktop version.

    Any ideas on what I can do?

    Thank you very much

    April 18, 2023 at 8:39 pm #71021
    vako
    Keymaster
    Premium Member

    Hi Christian,

     

    At first, thank you for choosing our theme and service.

    Can you please describe the issue you have in more detail? Please share a direct link to the page where the issue appears and for more clarifications, please share screenshots of the issue.

     

    Kind Regards

    April 19, 2023 at 11:36 pm #71028
    Christian Heufelder
    Participant
    Premium Member

    Hi Vako,

    thank you for your reply.

    Here you find the link for my page: https://gluecksreisenhochzwei.de/
    It only appears at the mobile site.
    When I scroll down at the bottom the right sidebar starts to begin. But I can’t go further down because the site jumps back a little bit. So I never see the whole content of the right sidebar. failure

    I don’t know if the upload works fine. Obviously I can’t attach any picture or video.

    Thanks

    April 21, 2023 at 5:38 pm #71032
    vako
    Keymaster
    Premium Member

    Hi Christian,

     

    1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch which one was the source for the problem.

    2. If you want not to lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

    3. If the instructions above cant help, In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details. To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

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