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  • August 28, 2022 at 2:31 pm #69892
    Kaya Sievers
    Participant
    Premium Member

    Hi, I had used Ashe Free on my Blog since 2019. Recently I wanted to use more features and today I bought Ashe Pro. I installed it as per the documentation and now when I click on “Customise” I get the following error message:

    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    I am the site admin. I did not get any e-mail. I am afraid everything is lost now. What do I do?

    August 29, 2022 at 2:44 pm #69896
    vako
    Keymaster
    Premium Member

    Hi Kaya,

     

    At first, thank you for choosing our theme and service.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

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