Viewing 5 posts - 1 through 5 (of 5 total)
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  • May 18, 2022 at 4:53 pm #68804
    Saer Kadour
    Participant
    Premium Member

    Hello there,

    I am trying to edit my header using Elementor but I have a strange issue whenever I add a menu into the header:

    Instead of arrow dropdowns I get a flashy question mark as in the pictures below.

    Desktop menu: https://imgur.com/a/1Xcvldf

    Mobile menu: <span style=”background-color: #2e3035; color: #ffffff; font-family: ‘Proxima Nova Regular’, ‘Helvetica Neue’, Helvetica, Arial, sans-serif; white-space: pre;”>https://imgur.com/oIIU0t7</span&gt;

    I heard that I have to edit the style.css from the theme but I don’t know what and where exactly.

    Can you help me in this regard?

     

    Thank you!

    May 18, 2022 at 6:26 pm #68806
    vako
    Keymaster
    Premium Member

    Hi Saer,

     

    At first, thank you for choosing our theme and service.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    May 18, 2022 at 7:45 pm #68810
    Saer Kadour
    Participant
    Premium Member
    This reply has been marked as private.
    May 19, 2022 at 11:43 am #68818
    vako
    Keymaster
    Premium Member

    Hi Saer,

     

    1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will be able to catch which one was the source of the issue.

    2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

     

    Kind Regards

     

    May 19, 2022 at 12:29 pm #68821
    Saer Kadour
    Participant
    Premium Member

    Allright, I will do so.

     

    Thank you!

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