Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • January 24, 2022 at 1:34 pm #67683
    Ann C
    Participant
    Premium Member

    hello Admin,

    The 3 featured images on my featured slider homepage are different sizes, i have tried the thumbnail rebuild but its still displaying in different sizes.

    Can you help me fix this?

    Thank you

     

    heres my site for reference : yourstrulyaya.com

    January 24, 2022 at 6:13 pm #67691
    vako
    Keymaster
    Premium Member

    Hi Ann,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    January 24, 2022 at 6:26 pm #67700
    Ann C
    Participant
    Premium Member
    This reply has been marked as private.
    January 25, 2022 at 10:26 am #67706
    vako
    Keymaster
    Premium Member

    Hi Ann,

     

    FOr some reasons rebuild does not affect on your media files, I will redirect this topic to the developers team and they will check for the issue, please don’t change login URL till our next response.

     

    Kind Regardsa

    January 25, 2022 at 1:12 pm #67713
    Ann C
    Participant
    Premium Member

    okay no problem

    January 25, 2022 at 5:54 pm #67717
    Nick
    Keymaster
    WP Royal Team

    Hi we have fixed your issue.

    Kind Regards,

    Nick

    January 25, 2022 at 5:57 pm #67718
    Ann C
    Participant
    Premium Member

    Seen

    Thank you!

     

     

    January 25, 2022 at 6:34 pm #67721
    vako
    Keymaster
    Premium Member

    Feel free to contact us at any time, we are more than happy to help.

     

    Kind Regards

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