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  • January 9, 2022 at 10:18 pm #67475
    Vicky Robertson
    Participant
    Premium Member

    Good evening

    I am building a new site with Bard Pro and am currently working on the shop pages (I am using Woocommerce).

    Something strange is happening with the content on the main shop page…If I have the page title visible, I can see any of the other content that is on the page above the shop categories.

    If I hide the page title (which I want to do), the content from the shop disappears and all that is left is the product categories.

    It has an additional quirk of causing the category titles and descriptions to disappear from the category pages. If the page title on the main shop page is visible, you can see this information on the category pages!

    Any ideas?

    Many thanks

    January 10, 2022 at 11:06 am #67481
    vako
    Keymaster
    Premium Member

    Hi Vicky,

     

    At first, thank you for choosing our theme and service.

    Can you please describe the issue you have in more detail? Please share a direct link to the page where the issue appears and for more clarifications, please share screenshots of the issue.

     

    Kind Regards

    January 10, 2022 at 12:01 pm #67484
    Vicky Robertson
    Participant
    Premium Member

    Hi

    I’m not sure how I can describe the issue in any more detail than I already have? I cannot share a link with you as the site is currently in maintenance mode.

    January 10, 2022 at 6:06 pm #67488
    vako
    Keymaster
    Premium Member

    Hi Vicky,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    To share screenshots, please try to use https://imgur.com/upload

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    January 11, 2022 at 1:06 pm #67500
    Vicky Robertson
    Participant
    Premium Member
    This reply has been marked as private.
    January 11, 2022 at 7:43 pm #67504
    vako
    Keymaster
    Premium Member

    Hi Vicky,

     

    Please check your shared login URL again, it requests to enter login credentials.

     

    Kind Regards

    January 11, 2022 at 7:45 pm #67505
    Vicky Robertson
    Participant
    Premium Member
    This reply has been marked as private.
    January 12, 2022 at 10:33 am #67508
    vako
    Keymaster
    Premium Member

    Hi Vicky,

     

    We checked the login details you shared but was unable to log in, please share the login URL per instructions and we will check your website.

     

    Kind Regards

    January 12, 2022 at 12:32 pm #67510
    Vicky Robertson
    Participant
    Premium Member
    This reply has been marked as private.
    January 12, 2022 at 8:55 pm #67521
    vako
    Keymaster
    Premium Member

    Hi Vicky,

     

    Sorry, it’s my fault I should explain it in more detail.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    To share screenshots, please try to use https://imgur.com/upload

    Please make sure to mark your reply as private to hide it from the public.

    We need a login URL you will generate using the above-mentioned plugin.

     

    Kind Regards

    January 12, 2022 at 9:18 pm #67524
    Vicky Robertson
    Participant
    Premium Member
    This reply has been marked as private.
    January 13, 2022 at 10:16 am #67528
    vako
    Keymaster
    Premium Member

    Hi Vicky,

     

    Strange case but we can’t get the same issue as you described, we several times disabled and enabled shop page titles but nothing changed, for more clarifications we need a screenshot.

    To share screenshots, please try to use https://imgur.com/upload

    Kind Regards

    January 13, 2022 at 12:00 pm #67532
    Vicky Robertson
    Participant
    Premium Member
    This reply has been marked as private.
    January 13, 2022 at 7:52 pm #67537
    vako
    Keymaster
    Premium Member

    Hi Vicky,

     

    Weird case, we take a second look at the issue and let you know the news, please don’t change the login URL till our next reply.

     

    Kind Regards

    January 15, 2022 at 6:17 pm #67555
    vako
    Keymaster
    Premium Member

    Hi Vicky,

     

    Can you please create a staging site on your website and share login details? We asking because we need to test several things, such as disable 3rd party plugins, change theme and etc.

    Please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

     

     

    Kind Regards

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