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  • December 9, 2021 at 12:41 am #65101
    Teegarden
    Participant
    Premium Member

    Good morning

    Bard Pro make a conflict with the plugin ACF . What should i do in order to fix that ?

     

    Thanks in advance .

    December 9, 2021 at 1:18 pm #65106
    vako
    Keymaster
    Premium Member

    Hi @teegarden,

     

    At first, thank you for choosing our theme and service.

    Can you please describe the issue you have in more detail? Please share a direct link to the page where the issue appears and for more clarifications, please share screenshots of the issue.

     

    Kind Regards

    December 9, 2021 at 10:19 pm #65113
    Teegarden
    Participant
    Premium Member

    Good evening @vako

    (Test Conditions: only plugin activate : ACF / Theme : Bard Pro (not the children theme)

    Here is ACF with Bard Pro

    https://www.zupimages.net/up/21/49/jc75.png

    Here is ACF with another theme

    https://www.zupimages.net/viewer.php?id=21/49/tyhq.png

     

    I can’t add any label or modify them .

    December 13, 2021 at 1:26 pm #67186
    vako
    Keymaster
    Premium Member

    Hi @teegarden,

     

    Sorry for the late reply we were off for a while.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    January 6, 2022 at 2:06 am #67410
    Teegarden
    Participant
    Premium Member
    This reply has been marked as private.
    January 6, 2022 at 11:56 am #67414
    vako
    Keymaster
    Premium Member

    <span style=”color: #4f4f4f; font-family: Poppins, Helvetica, Arial, Verdana, sans-serif; font-size: 14px;”>Hi @teegarden,</span>

     

    We checked your website and the mentioned plugin but can’t get any issue, can you please describe the issue in more detail? What kind of conflict appears when using the ACF plugin?

     

    Kind Regards

    January 6, 2022 at 5:11 pm #67416
    Teegarden
    Participant
    Premium Member

    Ok so

    When i create a group of field, i shoul’d have this inteface :

     

    with fields to add some label and other . This is that i’ve when i use basic theme or on another website.

     

    But, now, with Bard pro , this is that i’ve now :

     

    I can’t modify or add any field, i’ve no field on it and when i click on “Ajouter un champ” (add a field) nothing happen due to Bard Pro .

     

    I’m sure the issue come from Bard because , when i desactivate it, the issue is solved. I also try to deactivate all the plugin one by one to see if there are no another conflict but nothing change, i’ve again the issue.

    January 6, 2022 at 5:38 pm #67417
    vako
    Keymaster
    Premium Member

    Hi @teegarden,

     

    I will redirect this topic to the developer’s board and they will contact you.

     

    Kind Regards

    January 7, 2022 at 5:19 am #67423
    Teegarden
    Participant
    Premium Member

    Hi @vako

    Thanks a lot, i’m waiting for it so .

    January 12, 2022 at 8:53 pm #67520
    vako
    Keymaster
    Premium Member

    Hi @teegarden,

     

    Sorry for the late reply we were off for a while.

    We fixed the issue temporarily on your website, in the next theme update we will fix it globally in the theme settings.

     

    Kind Regards

    January 19, 2022 at 9:06 pm #67624
    Teegarden
    Participant
    Premium Member

    Good evening

    The issue seems to be solve o/

    But now i can’t update the theme Bard Pro

     

    May you have a look ?  Cf. Screenshot of the error message below

     

    January 20, 2022 at 10:42 am #67628
    vako
    Keymaster
    Premium Member

    Hi @teegarden,

     

    We had some maintenance work on our servers, please check again for the updates, it should work now.

     

    Kind Regards

    January 20, 2022 at 2:59 pm #67634
    Teegarden
    Participant
    Premium Member

    Good morning Vako

     

    I try now but the issue persist .

    January 21, 2022 at 3:22 pm #67656
    vako
    Keymaster
    Premium Member

    Hi @teegarden,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    January 21, 2022 at 3:40 pm #67658
    Teegarden
    Participant
    Premium Member
    This reply has been marked as private.
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