Viewing 6 posts - 1 through 6 (of 6 total)
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  • December 14, 2020 at 12:36 pm #57506
    She Walks Tall
    Participant
    Premium Member

    Hi

    Not sure what the issue is, but something seems to have gone wrong with my website. I logged in one day, and suddenly, every paragraph was showing what appears to be a drop cap effect, even when the drop cap feature isn’t enabled. I haven’t changed the settings of my site, so I don’t know why this is the case but it’s very annoying.

    Are you able to please advise how I can get my site back to normal, please?

    I’ve provided a snippet to show you what I mean.

    Many Thanks

    December 14, 2020 at 5:58 pm #57520
    vako
    Keymaster
    Premium Member

    Hi,

     

    Weird, please try to check these 2 options:

    1. To disable the drop cups on the blog page, please navigate to Dashboard > Appearance > Customize > Blog Page > Post Elements and turn if the option for drop cups.

    2.  To disable the drop cups on the single post page, please navigate to Dashboard > Appearance > Customize > Single Post > Post Elements and turn if the option for drop cups.

    3. If the drop cups are disabled via this options, we need to check your website back end, In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    February 16, 2021 at 12:40 pm #60030
    She Walks Tall
    Participant
    Premium Member
    This reply has been marked as private.
    February 16, 2021 at 1:37 pm #60039
    vako
    Keymaster
    Premium Member

    Hi,

     

    We need generated login URL you get from the plugin, please watch the video guide again and sahre correct login URL.

     

    Kind Regards

    February 16, 2021 at 3:40 pm #60040
    She Walks Tall
    Participant
    Premium Member
    This reply has been marked as private.
    February 19, 2021 at 12:55 pm #60088
    vako
    Keymaster
    Premium Member

    Hi,

     

    Done, please check and let us know if you need any further help.

     

    Kind Regards

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