[Zainab Shoukat]

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[Zainab Shoukat]

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[Zainab Shoukat]

Hi George,

I understand that, according to your assessment, there is no apparent issue with the theme. Could you please provide additional details or suggestions on areas I should explore to troubleshoot the issue? This information will aid me in conducting a more targeted investigation and resolving the matter efficiently.

[Zainab Shoukat]

<span style=”color: #0f0f0f; font-family: Söhne, ui-sans-serif, system-ui, -apple-system, ‘Segoe UI’, Roboto, Ubuntu, Cantarell, ‘Noto Sans’, sans-serif, ‘Helvetica Neue’, Arial, ‘Apple Color Emoji’, ‘Segoe UI Emoji’, ‘Segoe UI Symbol’, ‘Noto Color Emoji’; white-space-collapse: preserve;”>I am writing to express my concern and frustration regarding the delay in receiving support for an issue I am facing with your theme. My website is currently live, and I have been eagerly waiting for assistance to ensure its smooth operation. </span><span style=”color: #0f0f0f; font-family: Söhne, ui-sans-serif, system-ui, -apple-system, ‘Segoe UI’, Roboto, Ubuntu, Cantarell, ‘Noto Sans’, sans-serif, ‘Helvetica Neue’, Arial, ‘Apple Color Emoji’, ‘Segoe UI Emoji’, ‘Segoe UI Symbol’, ‘Noto Color Emoji’; white-space-collapse: preserve;”>I submitted my support request </span><span style=”color: #0f0f0f; font-family: Söhne, ui-sans-serif, system-ui, -apple-system, ‘Segoe UI’, Roboto, Ubuntu, Cantarell, ‘Noto Sans’, sans-serif, ‘Helvetica Neue’, Arial, ‘Apple Color Emoji’, ‘Segoe UI Emoji’, ‘Segoe UI Symbol’, ‘Noto Color Emoji’; white-space-collapse: preserve;”>two days ago, and unfortunately, I have not yet received a response. This delay is causing significant inconvenience as I am unable to work on my website seamlessly. </span><span style=”color: var(–text-primary); font-family: Söhne, ui-sans-serif, system-ui, -apple-system, ‘Segoe UI’, Roboto, Ubuntu, Cantarell, ‘Noto Sans’, sans-serif, ‘Helvetica Neue’, Arial, ‘Apple Color Emoji’, ‘Segoe UI Emoji’, ‘Segoe UI Symbol’, ‘Noto Color Emoji’; white-space-collapse: preserve;”>Given that my website is live, it is crucial for me to address and resolve the issue promptly. I understand that you may have a high volume of support requests, but the timeliness of the response is essential to maintain the functionality of my site and meet my business requirements.</span>
<p style=”border: 0px solid #d9d9e3; box-sizing: border-box; –tw-border-spacing-x: 0; –tw-border-spacing-y: 0; –tw-translate-x: 0; –tw-translate-y: 0; –tw-rotate: 0; –tw-skew-x: 0; –tw-skew-y: 0; –tw-scale-x: 1; –tw-scale-y: 1; –tw-scroll-snap-strictness: proximity; –tw-ring-offset-width: 0px; –tw-ring-offset-color: #fff; –tw-ring-color: rgba(69,89,164,.5); –tw-ring-offset-shadow: 0 0 transparent; –tw-ring-shadow: 0 0 transparent; –tw-shadow: 0 0 transparent; –tw-shadow-colored: 0 0 transparent; margin: 1.25em 0px; color: var(–text-primary); font-family: Söhne, ui-sans-serif, system-ui, -apple-system, ‘Segoe UI’, Roboto, Ubuntu, Cantarell, ‘Noto Sans’, sans-serif, ‘Helvetica Neue’, Arial, ‘Apple Color Emoji’, ‘Segoe UI Emoji’, ‘Segoe UI Symbol’, ‘Noto Color Emoji’; white-space-collapse: preserve;”>I kindly request your urgent attention to my support ticket and appreciate your prompt resolution of the matter.</p>
<span style=”color: #0f0f0f; font-family: Söhne, ui-sans-serif, system-ui, -apple-system, ‘Segoe UI’, Roboto, Ubuntu, Cantarell, ‘Noto Sans’, sans-serif, ‘Helvetica Neue’, Arial, ‘Apple Color Emoji’, ‘Segoe UI Emoji’, ‘Segoe UI Symbol’, ‘Noto Color Emoji’; white-space-collapse: preserve;”>Thank you for your understanding, and I look forward to a swift resolution to my support request.</span>

[Zainab Shoukat]

Hi,

I wanted to inform you that I have successfully resolved the front-end FTP issue we were facing. Everything seems to be functioning as expected.

However, please resolve warning errors showing on the Theme Customizer.

[Zainab Shoukat]

Please resolve this issue quickly. I’ve opened the website, but it’s not loading on my end either. It’s been 10 days, and the issue hasn’t been resolved. Kindly address this promptly so that I can resume working on my website. Thank you.

[Zainab Shoukat]

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[Zainab Shoukat]

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[Zainab Shoukat]

Hi,

As my website is an essential part of my work, I am eager to resume working on it. Could you please confirm the estimated timeframe for the resolution of the issue raised in my support ticket?

 

[Zainab Shoukat]

Hi,

I appreciate the efforts your developers are putting into resolving the issue. However, after checking the website, I’ve noticed that although the CSS code is now visible, but the errors persist.

As these errors are affecting the functionality of my website, it is crucial for me to resolve them promptly. I will look forward for the resolution.

Thanks

 

[Zainab Shoukat]

Hi, Please go ahead.

Also I was checking the website last night, and the error has been not showing on the website, but all the additional CSS code that I added for designing some elements of the website according to my preferences has been removed. Can you tell me if you will re-add this CSS, or do I have to do it myself? Also, when I open the website customizer, I still encounter an error: ‘Warning: Attempt to read property “post_status” on null in /home/u339854896/domains/ownloveinstructor.com/public_html/wp-admin/includes/template.php on line 2298.’ There are similar errors as well. Please resolve these issues as soon as possible because my website is live.

[Zainab Shoukat]

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[Zainab Shoukat]

Hi,

Thanks for your response and for the widget recommendation that you provided earlier.

Now, I wanted to know another inquiry, and I’d appreciate your assistance with this matter. I’m interested in enabling the option to display category names on our category pages. This feature is important to us as it will improve the navigation and user experience for our visitors.

Could you kindly guide me on how to activate this option within our theme settings or provide instructions on any necessary code modifications?

 

[Zainab Shoukat]

Hi,

I still not got any response from the developer side for the above query.

Here is another query  i need your help with

I would like to add category titles to category archive pages’ headers. This enhancement would greatly benefit the user experience. I need guidance on implementing this customization and appreciate your assistance.

reference: https://we.tl/t-qvc7YH0cHq

Thank you

[Zainab Shoukat]

yes, please. Do as soon as you can.

I really wanted users to zoom in and out to better view the content using their fingers.

 

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