[FullAM]

Vako (or anyone else) we still have the problem.

We haven’t had any response from you in a week!
Even though we paid for the premium theme which includes support.

[FullAM]

This reply has been marked as private.

[FullAM]

Hi Vako,

We are sorry but due to company security policies we absolutely cannot share access to the website backend.

But if you believe that access to the backend is necessary and mandatory, we can offer you to make a video call by sharing our screen and showing you what you need, or trying out what you propose to do.

How would you like to proceed?

[FullAM]

Hi,

Yes i already wrote a long and detailed problem explaination, but wordfence blocked it and deleted the message.

However, in summary, the page where the problem occurs is this:
https://www.capre.it/classifieds/place-ad/

We use your theme Ashe Pro and AWP Classifieds Plugin version 4.3

The problem is that a plugin drop down menu does not appear, and an error is reported in the console. I want attach the error as an image otherwise wordfence will block the message again, but i not know how.
But if you open the page and try to add a new ad you can see it in console.

The problem concerns the theme, because using the same precise configuration but with different themes it works correctly.

There are no errors in the PHP log, and we also don’t see anything unusual in the webserver’s access log.

Also when we bought the theme (about mid-September 2022), everything was working fine.

We know for sure that the problem occurs with theme versions 3.7.1.9 and 3.7.4, but we don’t know from which update this problem exists.

The site has been in production (replacing the old site) for about a month and we have realized the problem. Since then we have been trying to contact you but have had some problems with the forum account.

Please note that this feature is essential to the site and that it is not working is causing us harm.

We hope you can resolve the issue as soon as possible.

Thanks

[Author]

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