[Zoltán Purgel]

Dear Support,

I created my website with the Bard Pro theme: http://www.megapress.hu

I have a problem with the appearance of the ALT SIDEBAR on the left. It opens automatically a little when loading every page (up to about 80% width).

I would like it not to open, only when I click on the hamburger icon.

How can I find a solution for this?

Thanks, Zoli

[vako]

Hi Zoltan,

At first, thank you for choosing our theme and service.

1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch which one was the source for the issue.

2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

3. If the instructions above won’t help, To assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[Zoltán Purgel]

This reply has been marked as private.

[vako]

Hi Zoltan,

We need your permission to deactivate plugins temporarily to investigate the issue.

Kind Regards

[Zoltán Purgel]

This reply has been marked as private.

[vako]

Hi Zoltan,

 

We found isue in the custom CSS snippets you had in your customizer – one of the css snippets was affecting the sidebar alt  – we removed that snippet only, and the issue is fixed now.

Kind Regards

[Zoltán Purgel]

This reply has been marked as private.

[vako]

Hi Zoltan,

 

We will check again and keep you updated.

Kind Regards

[George]

This reply has been marked as private.

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