[SarahC]

Hi, I am uploading images all sized 800 x 490 as the featured image on all of my blog posts. However even though they are all the same size, some are displaying bigger than others on the home page. Can you please help as I want them all to show as the smaller size. Thank you. Screenshot is here to show issue https://ibb.co/mFqYkZw

 

 

 

[vako]

Hi SarahC,

 

In order to assist you we need to check your site backend, please send us your website URL/USERNAME/PASSWORD

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[SarahC]

This reply has been marked as private.

[vako]

Hi SarahC,

 

We rebuilder your images with Ajax Thumbnail Rebuild plugin and now all images have the equal size, please check and let us know if it works for you.

 

Kind Regards

[vako]

How it’s going on?

[SarahC]

This reply has been marked as private.

[vako]

Hi SarahC,

 

It will be very helpful for our team if you can rate our theme with 5 stars here: https://wordpress.org/support/theme/bard/reviews/

Thank in advance.

 

Kind Regards

[AnthonyDos]

Hello,

I have the same problem all my images from my shop are not the same size. Otherwise I reduce with paint.net but its damages the photo. I don’t know how to use the plugin <span style=”color: #4f4f4f; font-family: Poppins, Helvetica, Arial, Verdana, sans-serif; font-size: 14px;”>Ajax Thumbnail Rebuild. Help me please.</span>

Thank you.

[vako]

Hi Anthony,

 

At first, thank you for your response and for choosing our theme.

In order to assist you we need to check your site backend, please send us your website URL/USERNAME/PASSWORD

 

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[AnthonyDos]

This reply has been marked as private.

[vako]

Hi Anthony,

 

Sorry for the late reply, we were off for a while.

Unfortunately, I can’t access your WordPress admin panel, it says that we entered incorrect username or password.

Please double check your login info and share again.

Please check the screenshot.

 

 

Kind Regards

[AnthonyDos]

This reply has been marked as private.

[vako]

Hi Anthony,

 

1. That the reason for the issue is can be your installed plugins, please deactivate them one by one and you will able to catch the which one was the source for the issue.

2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

3. Free advice, the amount of the plugins installed on your website is too much, to be honest, I had never seen so many plugins been activated on 1 site, deactivate and delete all useless ones, they will junk your website database and can cause unexpected issues.

 

Kind Regards

[AnthonyDos]

Very good, thank you for your advice. So I will do as you said.

Have a great day,

Anthony.

[vako]

You are welcome. Feel free to contact us anytime.

 

 

 

Kind Regards

[Author]

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