[Sheri Oneal]

I have noticed that after the recent theme update for Bard Pro, the drop-down submenus no longer seem to be working on mobile devices. They work on the desktop version with no issues. I am wondering if I need to change something on my end to fix this. Please help! Here is my site: https://sherioneal.com

• This topic was modified 2 weeks, 5 days ago by Sheri Oneal. Reason: added theme name

[vako]

Hi Sheri,

 

1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch which one was the source for the issue.

2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

3. If the instructions above won’t help, To assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[Author]

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