[jdomagala]

Hi,

the thumbnails of my new articles are sometimes blurry or only part of the image. How to solve this problem?

https://helenamonniello.fr

 

Thanks!

[vako]

Hi #jdomagala

 

In order to assist you we need to check your site backend, please send us your website URL/USERNAME/PASSWORD.

 

Make sure to mark your reply as Private to hide it from the public.

 

 

Kind Regards

[jdomagala]

This reply has been marked as private.

[vako]

Hi #jdomagala

 

I checked your website and can’t get the same issue as you described.

Please see the screenshot.

Maybe the issue appears only on your side? Please try to clear cached data and check again.

 

Kind Regards

[jdomagala]

Hi Vako,

My cached data is clear.

For exemple, the thumbnail of articles (“Une fleur dans la nuit” or “Sunset Boulevard”) is slightly blurry and only part of the image. While everything is ok for the article “Calme plat”, why?

Kind Regards

[vako]

Hi @jdomagala

 

Sorry for the late reply, we were off for a while.

I will redirect this topic to the developers and they will check.

 

Kind Regards

[Nick]

Hi,

Nick is here from the tech team, I have checked your Post images on several devices and I have not noticed any issues/blurred images, can you please tell me which device/screen you are using and browser as well?

It’s very strange you have this type of issue because the Theme does not make any changes to the images.

Kind Regards,

Nick

[kristy1620]

Has then been resolved I am finding the same problem. I thought it was due to sizing of the image but I have tried different size photos and on the homepage, it seems to cut off some images and not others.

sssthreat.com

please advise

[vako]

Hi #kristy1620

 

 

At first, thank you for your response and for choosing our theme.

We checked your webiste and can’t find the same issue as you described on our end, please share the screenshots of the issue and we will check it again.

 

Waiting for your response.

 

Kind Regards

[Author]

Posts