[Tracey Brown]

I recently changed my theme, hated it and came back to Bard. I have been deactivating other plugins, but I can’t figure out why it’s staying static.

[vako]

Hi Tracey,

 

At first, thank you for choosing our theme and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

[Tracey Brown]

This reply has been marked as private.

[vako]

Hi Tracey,

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Kind Regards

[Tracey Brown]

This reply has been marked as private.

[vako]

Hi Tracey,

Please share the login URL generated from the plugin to let us access your website.

Kind Regards

[Tracey Brown]

This reply has been marked as private.

[vako]

Hi Tracey,

 

1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch which one was the source for the issue.

2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

3. If the instructions above won’t help, please let us know and our dev team will look into it.

Kind Regards

[Tracey Brown]

This reply has been marked as private.

[vako]

Hi Tracey,

We will need to involve our development team to investigate this further.

Please confirm if we have permission to temporarily deactivate installed plugins for troubleshooting purposes. We cannot proceed with the investigation without this confirmation.

 

Kind Regards

[Tracey Brown]

This reply has been marked as private.

[Tracey Brown]

This reply has been marked as private.

[vako]

Hi Tracey,

We apologize for the delay. Our developers are currently working on the investigation; however, the temporary login URL has expired, and we no longer have access to your system.

Please regenerate the login URL with Administrator permissions and share it here so we can continue our work.

Kind Regards

 

[Author]

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