Viewing 8 posts - 1 through 8 (of 8 total)
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  • May 26, 2025 at 5:51 pm #77060
    Dominik Bereta
    Participant
    Premium Member

    i’m using on my website Your theme in free version. Now i bought PRO and trying to install. After installation and filling license key the theme move to PRO version but all configuration data from Bard free disappeared.. There is no option to move menu, header image or rest config data from FREE to PRO ?

    • This topic was modified 5 months ago by Dominik Bereta. Reason: incorrect formatting
    May 28, 2025 at 2:02 am #77063
    vako
    Keymaster
    Premium Member

    Hi Dominik,

     

    At first, thank you for choosing our theme and service.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

    Kind Regards

    May 28, 2025 at 10:16 am #77065
    Dominik Bereta
    Participant
    Premium Member
    This reply has been marked as private.
    May 29, 2025 at 12:39 am #77068
    vako
    Keymaster
    Premium Member

    Hi Dominik,

     

    Thank you for sharing the login details. We’ve commenced the investigation process for the issue you’ve raised. Rest assured, we’ll keep you informed of any updates as soon as they become available.

    If you have any additional information or if there’s anything specific you’d like us to focus on during the investigation, please let us know.

    We appreciate your patience.

    Kind Regards

    May 30, 2025 at 11:57 pm #77073
    vako
    Keymaster
    Premium Member

    Hi Dominik,

     

    As we see Bard pro is not activated on the website, you have to activate the license key you received after purchase, if the license key is not active ,pro features won’t be available: https://prnt.sc/TP0Aocsca7pC

    Please activate theme and we will continue investigation process.

    Kind Regards

    May 31, 2025 at 12:18 pm #77075
    Dominik Bereta
    Participant
    Premium Member
    This reply has been marked as private.
    June 2, 2025 at 5:01 pm #77081
    Dominik Bereta
    Participant
    Premium Member
    This reply has been marked as private.
    June 23, 2025 at 8:42 pm #77144
    vako
    Keymaster
    Premium Member

    Hi Dominik,

     

    We apologise for the inconvenience and for the late response; we were out of the office for a while.

    Please renew the login URL for your webiste to let us access it, and we will fix your issues.

    Kind Regards

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