[Dominik Bereta]

i’m using on my website Your theme in free version. Now i bought PRO and trying to install. After installation and filling license key the theme move to PRO version but all configuration data from Bard free disappeared.. There is no option to move menu, header image or rest config data from FREE to PRO ?

• This topic was modified 3 weeks, 5 days ago by Dominik Bereta. Reason: incorrect formatting

[vako]

Hi Dominik,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[Dominik Bereta]

This reply has been marked as private.

[vako]

Hi Dominik,

 

Thank you for sharing the login details. We’ve commenced the investigation process for the issue you’ve raised. Rest assured, we’ll keep you informed of any updates as soon as they become available.

If you have any additional information or if there’s anything specific you’d like us to focus on during the investigation, please let us know.

We appreciate your patience.

Kind Regards

[vako]

Hi Dominik,

 

As we see Bard pro is not activated on the website, you have to activate the license key you received after purchase, if the license key is not active ,pro features won’t be available: https://prnt.sc/TP0Aocsca7pC

Please activate theme and we will continue investigation process.

Kind Regards

[Dominik Bereta]

This reply has been marked as private.

[Dominik Bereta]

This reply has been marked as private.

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