Header Image Size not working

This topic has 13 replies, 2 voices, and was last updated 6 years, 2 months ago by vako.

Viewing 14 posts - 1 through 14 (of 14 total)

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August 31, 2019 at 9:05 am #37549

Keyta
Participant
Free Member

Hello,

I’m having a problem with this theme’s header image. I’ve changed the size of the header several times. It now works in desktop view, but when opened on mobile and tablet it cuts off the top and bottom of the header image. It looks correct in the preview mode, but it doesn’t work properly once published. Can this be fixed?

August 31, 2019 at 9:06 am #37550

Keyta
Participant
Free Member

This reply has been marked as private.

August 31, 2019 at 2:22 pm #37553

vako
Keymaster
Premium Member

Hi Keyta,

In order to assist you we need to check your site backend, please send us your website URL/USERNAME/PASSWORD.

Make sure to mark your reply as Private to hide it from the public.

Kind Regards

September 4, 2019 at 6:19 am #37624

Keyta
Participant
Free Member

This reply has been marked as private.

September 4, 2019 at 6:34 am #37626

Keyta
Participant
Free Member

This reply has been marked as private.

September 4, 2019 at 7:45 am #37627

Keyta
Participant
Free Member

This reply has been marked as private.

September 4, 2019 at 8:01 am #37628

Keyta
Participant
Free Member

Also, this menu feature doesn’t seem to do anything. Is it just for the look or should it actually open and show more menus/features?

September 4, 2019 at 4:48 pm #37642

vako
Keymaster
Premium Member

Hi Keyta,

1. For the header related issue, We added some custom CSS snippets to your website, please check if it works for you and let us know.

2. Its a hamburger icon should show the alt sidebar, at this moment it is not working, to check for the issue we need your permission to deactivate some of your installed plugins.

Kind Regards

September 4, 2019 at 5:16 pm #37649

Keyta
Participant
Free Member

I just checked and it looks like the header is now working on desktop and mobile. Unsure what you mean in comment 2. Is that regarding the menu?

September 4, 2019 at 5:19 pm #37651

Keyta
Participant
Free Member

I read your comment again and I get it now. Not sure what “alt sidebar” should show up as I already have 2 sidebars. Would deactivating any plugins mess with the theme? If not, you have my permission to deactivate.

September 4, 2019 at 5:20 pm #37652

Keyta
Participant
Free Member

Also, the Search button isn’t working.

September 5, 2019 at 5:32 pm #37666

vako
Keymaster
Premium Member

Hi Keyta,

To exclude the 3rd party plugins fault, you need to deactivate your installed plugins one by one and you will be able to detect which one is the reason for the issue.

Waiting for your response.

Kind Regards

September 6, 2019 at 8:18 pm #37686

Keyta
Participant
Free Member

Hi Vako,

I deactivated a few plugins and the menu works now. Thanks for your help.

September 7, 2019 at 5:32 pm #37700

vako
Keymaster
Premium Member

You are welcome. Feel free to contact us anytime.

Kind Regards
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