[menzi_1@gmx.de]

I have the Ashe Pro theme. After the update today my footer is no longer displayed correctly.

It looks like it was placed in the right footer widget. But I don’t find anything under widgets.

Where is the mistake?

My Blog

[vako]

Hi @menzi_1@gmx.de

 

At first, thank you for your response and for choosing our theme.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[menzi_1@gmx.de]

This reply has been marked as private.

[vako]

Hi @menzi_1@gmx.de

 

1. That the reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch the which one was the source for the issue.

2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

Waiting for your response.

 

Kind Regards

[menzi_1@gmx.de]

The problem was not a plugin.

It was a text link in the Footer widget that caused the error.

[vako]

Hi @menzi_1@gmx.de

 

In most case we had this kind of issue on the users sites the reason for the issue was 3rd party plugins, but as we see now on your website the issue doenst exists anymore? Did you find the solution?

Please see the screenshot.

 

Kind Regards

[Author]

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