Viewing 6 posts - 1 through 6 (of 6 total)
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  • #52689
    KRISTIN FREEBORN
    Participant
    Premium Member

    Hello.  I have watched the Ajax thumbnail video multiple times.  Performed them step by step.  I have edited the dimensions of my photos.  I edited crop width and height before.  Tried after. I have deleted the photos and re-uploaded them.

    Is there a trick to getting the photos on the featured slide to be all one height / width?  I looked through the forums, but didn’t see any answers that were public for this issue.

    help with image sizing

    #52698
    vako
    Keymaster
    WP Royal Team

    Hi Kristin,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    #52702
    KRISTIN FREEBORN
    Participant
    Premium Member
    This reply has been marked as private.
    #52707
    vako
    Keymaster
    WP Royal Team

    Hi Kristin,

     

    The reason for the issue is your uploaded images, some of them have fewer dimensions than they should be cropped and displayed in the customizer, to be more clear, this image https://nimb.ws/JsvBEq have fewer dimensions thank mentioned in the customizer, here https://nimb.ws/cdN7xS

    Upload images wiht the hight dimensions and crop them after that all be fine.

     

    Kind Regards

    #52744
    KRISTIN FREEBORN
    Participant
    Premium Member

    Thank you.  I understand now.  Appreciate the help.

    #52754
    vako
    Keymaster
    WP Royal Team

    You are welcome. Feel free to contact us anytime.

     

     

     

    Kind Regards

Viewing 6 posts - 1 through 6 (of 6 total)
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