[lisaw]

Not sure if this is related to a recent theme update but I am no longer able to use Theme Customizer to make changes to my website at annetrenning.com.

When Ashe is activated, attempting to open Customizer cause the following error:

<span style=”color: #444444; font-family: -apple-system, BlinkMacSystemFont, ‘Segoe UI’, Roboto, Oxygen-Sans, Ubuntu, Cantarell, ‘Helvetica Neue’, sans-serif; font-size: 14px;”>There has been a critical error on this website. Please check your site admin email inbox for instructions.</span>

This does not happen when other themes are active.

[vako]

Hi Lisa,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

 

[lisaw]

This reply has been marked as private.

[vako]

Hi Lisa,

 

Weird, I will redirect this topic to the developer’s board and they will contact you.

 

Kind Regards

[Nick]

Hi,

Nick is here from DEV team, I was checking testing your site if some of your plugins was causing this issue and accidentally i have disabled “Temporary Login Without Password Plugin” and system kik me out :), can you please enable it and I will try again.

Kind Regards,

Nick

[lisaw]

It’s reactivated now.

[Nick]

This reply has been marked as private.

[Author]

Posts