January 2, 2024 at 7:09 pm #74461
vako
Keymaster
Premium Member

Hi Dirk,

 

Thank you for choosing our Theme and service. Our sincerest apologies for the delayed reply; we’ve been on New Year Holidays.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards