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  • April 2, 2023 at 8:07 pm #70930
    Caro Castillo
    Participant
    Premium Member

    Hi!

    My website is like crashed. Not sure this is the correct term, but what I mean is that it looks bad. It just shows the header and just that, no content. And if you enter in a computer it seems like you are entering from a tablet.

    I’m trying to figure out what is happening. I think this has gone wrong since the last update of wordpress to 6.2

    I attach a screenshot.

    April 3, 2023 at 6:36 pm #70936
    vako
    Keymaster
    Premium Member

    Hi Caro,

     

    At first, thank you for choosing our theme and service.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

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