Menu bar issue with Image Grid

This topic has 14 replies, 2 voices, and was last updated 3 years, 3 months ago by vako.

Viewing 15 posts - 1 through 15 (of 15 total)

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Posts
January 1, 2022 at 6:10 pm #67351

j@j-works.de
Participant
Free Member

I’m using the Image Gr

id Royal Addon to display a gallery of images but the Menu Bar places itself on top of the image when expanded

How can I change this?

Thanks

January 1, 2022 at 6:24 pm #67352

j@j-works.de
Participant
Free Member

January 1, 2022 at 9:25 pm #67356

vako
Keymaster
Premium Member

Hi @j@j-works.de

At first, thank you for choosing our theme and service.

Can you please describe the issue you have in more detail? Please share a direct link to the page where the issue appears and for more clarifications, please share screenshots of the issue.

Kind Regards

January 1, 2022 at 10:25 pm #67364

j@j-works.de
Participant
Free Member

Hello and thanks for the speedy reply. I tried to add in-line screenshots to the above messages but the URL automatically changes https:// to https:// upon posting and then the link is broken.

Here is the URL of the screenshot:
https://www.j-works.de/Royal-Elementor-Image-Grid.png

And here is the URL of the page:
https://www.thamsanqa.de/launch2020/malas/

The issue is that I’m using the “Image Grid” Royal Addon to display a gallery of images but the Menu Bar places itself over the image when the Lightbox opens.

January 3, 2022 at 12:26 pm #67374

vako
Keymaster
Premium Member

Hi @j@j-works.de

At first sorry for the late reply, we had holidays.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.
To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo
Please make sure to mark your reply as private to hide it from the public.

Kind Regards

January 3, 2022 at 12:59 pm #67377

j@j-works.de
Participant
Free Member

This reply has been marked as private.

January 3, 2022 at 7:39 pm #67380

vako
Keymaster
Premium Member

Hi @j@j-works.de

Our developers will start the investigation process, please don’t change login URL till we contact you.

Kind Regards

January 12, 2022 at 8:51 pm #67519
vako
Keymaster
Premium Member
Hi @j@j-works.de,

Sorry for the late reply we were off for a while.

Please navigate to Dashboard > Appearance > Customize > Additional CSS section add the following snippet:
```
.lg-backdrop {

z-index: 1140;

}

.lg-outer {

z-index: 1150;

}
```
Kind Regards
January 12, 2022 at 10:19 pm #67526

j@j-works.de
Participant
Free Member

This reply has been marked as private.

January 14, 2022 at 11:04 am #67545

vako
Keymaster
Premium Member

Hi @j@j-works.de,

Weird, please clear cached data and check again for the snippet, on our end it worked.

Kind Regards

January 14, 2022 at 1:41 pm #67547

j@j-works.de
Participant
Free Member

This reply has been marked as private.

January 14, 2022 at 8:34 pm #67549

vako
Keymaster
Premium Member

Hi @j@j-works.de,

Weird, I will redirect the topic to the dev team again, they will take a second look at the issue.

Kind Regards

January 19, 2022 at 11:33 am #67609
vako
Keymaster
Premium Member
Hi @j@j-works.de,

At first, sorry for the late reply.

Please navigate to Dashboard > Appearance > Customize > Additional CSS section add the following snippet:
```
.lg-backdrop {

z-index: 1140 !important;

}

.lg-outer {

z-index: 1150 !important;

}
```
Kind Regards
January 19, 2022 at 7:47 pm #67623

j@j-works.de
Participant
Free Member

That solved the problem. Thanks for the help 🙂

January 20, 2022 at 10:37 am #67627

vako
Keymaster
Premium Member

Feel free to contact us at any time, we are more than happy to help.

Kind Regards
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