Viewing 7 posts - 1 through 7 (of 7 total)
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  • July 22, 2021 at 7:00 pm #63899
    Ken
    Participant
    Premium Member

    Hi there guys
    I updated my Bard Pro theme today, and now my company’s website looks like this:

    https://www.storyloft.dk/wp-content/uploads/2021/07/Screen-Shot-2021-07-22-at-14.59.06.png

    Danish text to the right says:

    “Der er sket en kritisk fejl på dit websted”
    (A critical error has occurred on your website)
    “Lær mere om fejlsøgning hos WordPress”
    (Learn more about troubleshooting in WordPress)

    I’ve checked with the support guys at the host. They say there’s nothing wrong in their end. As the flaw occurred after a theme update, I find it likely, there’s something wrong with the theme. But what?

    Needless to say, I’m quite shocked and a bit in panic, as my vacation starts on Saturday (less than two days from now).

    Please, respond quickly, so we can find a solution fast.

    Cheers,
    /Ken
    http://www.storyloft.dk

    July 22, 2021 at 8:01 pm #63900
    Ken
    Participant
    Premium Member
    This reply has been marked as private.
    July 23, 2021 at 11:53 am #63922
    vako
    Keymaster
    Premium Member

    Hi Ken,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    July 23, 2021 at 5:38 pm #63930
    Ken
    Participant
    Premium Member
    This reply has been marked as private.
    July 24, 2021 at 11:48 am #63935
    Nick
    Keymaster
    WP Royal Team

    Hi,

    Just Updated to the latest version and all is fine now, please check.

    Kind Regards,

    Nick

    July 25, 2021 at 12:47 pm #63945
    Ken
    Participant
    Premium Member
    This reply has been marked as private.
    July 27, 2021 at 11:33 am #63973
    Nick
    Keymaster
    WP Royal Team
    This reply has been marked as private.
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