Viewing 12 posts - 1 through 12 (of 12 total)
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  • December 12, 2020 at 5:16 pm #57452
    Patrick
    Participant
    Premium Member

    Dear WP-Royal-Team,

    thank you for creating this aweseome theme!
    However, i got a problem: my Featured slider does not crop pictures correctly. There is always a small white bar below the picture. This is seen in my preferred Dark-skin of your theme, because the background is obviously not white.

    I tried different picture resolutions, sizes, types – all the same problem.
    I also tried to set a different crop heigth / width in the cusomizer – didnt work.

    Do you have an idea how to fix this?

    featured

    Thanks alot

    Best

    Patrick

    December 12, 2020 at 6:38 pm #57458
    vako
    Keymaster
    Premium Member

    Hi Patrick,

     

    At first, thank you for upgrading to the pro version.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    December 14, 2020 at 2:01 pm #57509
    maXemaeLean
    Participant
    Premium Member

    Hello,

    I have the same issue, too.

    In Bard Pro 2.5.6 (and below) all works/worked fine but if I updated the theme to 2.5.7 (a few days ago) the white bars appeared. And they are still there after updating to 2.5.8.

    Featured Slider Comparsion Bard Pro 2.5.6 vs. 2.5.7/.8

    https://www.manaeth.net/wpxtras/bardsliderissue.jpg

    Have not changed any settings or anything else, just updated the theme files.

    Kind Regards,

    Marco

    December 14, 2020 at 6:07 pm #57522
    vako
    Keymaster
    Premium Member

    Hi Marco,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    December 15, 2020 at 4:14 pm #57550
    maXemaeLean
    Participant
    Premium Member
    This reply has been marked as private.
    December 18, 2020 at 12:48 pm #57624
    vako
    Keymaster
    Premium Member

    Hi Marco,

     

    Weird, we spent more than 2 days and cant ge the same issue as you described with the last themes update.

    1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch the which one was the source for the issue.

    2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

    3. Can you please describe more detailed changes you want to make with the images you mentioned as the brighter then it should be when using dark style.

     

    Kind Regards

    December 18, 2020 at 9:16 pm #57641
    maXemaeLean
    Participant
    Premium Member

    Hi vako,

    weird .. indeed! ^^

    Even if I deactivate ALL plugins and switch to the ‘original’ Bard-Pro-theme (use actually a child-theme instead) the white bars are still there. So I’d assume that this is probably a WP- and/or PHP-version related issue. (still use WP 5.1.8 because atm. only PHP-version 5.4.45 is available .. unfortunately)

    December 18, 2020 at 9:50 pm #57643
    Gabriele
    Participant
    Premium Member

    Hi everyone,

    I’ve the same problem,too. After deactivated all the plugins, the problem remains.
    I use WordPress 5.6 | PHP 7.3.22

    An other weird thing… If I change the ‘Image Overlay’ the colour of bar change (example with ‘red’)

    It seems it is related to the slider. Is it possible?
    Is it possible a downgrade of Bard Pro?

    Thank you and kind regards

    December 19, 2020 at 11:28 am #57648
    vako
    Keymaster
    Premium Member

    Hi,

     

    Weird, we will take the second looking at the issue and will contact you with the updates.

    Our apologies for the inconvenience and thank you for your patience.

     

    Kind Regards

    December 22, 2020 at 11:01 am #57687
    vako
    Keymaster
    Premium Member

    Hi,

     

    We find the issue on our end, our developers are working on fixing, we will release a new update of the theme and this issue will be fixed.

    Thank you for helping us to improve our product.

     

    Kind Regards

    December 22, 2020 at 2:08 pm #57693
    maXemaeLean
    Participant
    Premium Member

    Yap, works! Thank you very much! =)

     

    December 22, 2020 at 8:54 pm #57697
    vako
    Keymaster
    Premium Member

    Feel free to contact us at any time, we are more than happy to help.

     

    Kind Regards

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