Mobile versions not getting the new theme (Bard)

This topic has 3 replies, 2 voices, and was last updated 4 years, 7 months ago by vako.

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August 23, 2020 at 11:12 pm #53583

linefogandersen@gmail.com
Participant
Free Member

Hi

I’ve recently installed Bard Free on my website atlevemedptsd.dk, but my old theme is still stuck on the mobile versions. How do I change that?

Regards, Line

August 24, 2020 at 3:49 pm #53596

vako
Keymaster
Premium Member

Hi @linefogandersen@gmail.com

As we see on the page you shared, there is still onecome theme activated.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

August 24, 2020 at 5:39 pm #53605

linefogandersen@gmail.com
Participant
Free Member

This reply has been marked as private.

August 25, 2020 at 2:24 pm #53617

vako
Keymaster
Premium Member

Hi @linefogandersen@gmail.com

As we see the reason for the issue can be your installed plugin “Performance Cache” please disable the plugin temporarily, clear cached data and check again.

Kind Regards
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