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  • August 18, 2020 at 1:36 pm #53488
    serenabitettigmail -com
    Participant
    Premium Member

    the customize page does not load

    August 19, 2020 at 3:01 pm #53513
    vako
    Keymaster
    Premium Member

    Hi @serenabitettigmail -com

     

    1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch the which one was the source for the issue.

    2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

     

    Kind Regards

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