[Margarita Strashilova]

Hello,

My checkout page seems weird. I need a redesign of containers. Attached is screenshot of what it looks right now. I need section 1 and section 2 (as mentioned in the image) to go in the white space as follows. Also with the curent design the spinning wheel (when processing order) is not seen as the checkout button section is too far below, so a customer might think that nothing happens when he hits Submit order button.

Screen shot link: https://ibb.co/c2vTDy6

[vako]

Hi Margarita,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[Margarita Strashilova]

This reply has been marked as private.

[vako]

Hi Margarita,

 

At first, sorry for the late reply, we had holidays.

Actually, all the containers are located in the correct way, as we see on our end. I will redirect this topic to the developer’s board and we will check for the possible solution if we can redesign the entire check out page without changing basic codes.

 

Kind Regards

[Margarita Strashilova]

Ok, I will wait for your further support. Thank you!

I asked a friend to test the check out page to see how it looks on his side, and the containers are missaligned same thing as in my case.

[vako]

Hi Margarita,

 

We checked your website, we need to redirect this topic to the developer’s board, they will check for possible solutions.

 

Kind Regards

[Margarita Strashilova]

Оk, great! Just to let you know that I need to launch my store as soon as possible, so I hope the support won’t take too long.

[vako]

Hi Margarita,

 

We added a custom CSS snippet to fix the issue, please check and let us know if it works for you too.

 

Kind Regards

[Margarita Strashilova]

Now the containers are aligned well, perfect!

But one more important thing – when I hit the Order button the background doesn’t change and the spinning wheel for preocessing order is too far above (I attach screenshot below). So it seems like nothing happens (while actually the order is being processed.)

Can you make the background to turn slightly transparent and the spinning wheel to be seen, so the user to be blocked from hitting something else while waiting for the order to be processed. Thank you!

Screenshot: https://ibb.co/vvFKtr9

[vako]

Hi Margarita,

 

Actually fro this issue you need to contact woocommerce plugin support team and ask them to check for the issue.

 

Kind Regards

[Margarita Strashilova]

I actually found a solution to this with an additional css snippet.

Thank you for your support!

[vako]

We are glad that you were able to found out the solution by yourself.

Feel free to contact us at any time, we are more than happy to help.

 

Kind Regards

 

[Author]

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