[Lorenzo Buccio]

Hi, i used your free theme for test and everything went smooth.

Now i updated the theme to the pro version, but widgets disapperead.

I followed your forum tips (https://wp-royal-themes.com/forums/topic/right-side-bar-not-showing/) and acting from every single page does it run… of course for the single page! the bulk action from the customizing pannel is still not workning, and this is a big problem for a website with a lot of pages! Child or original theme is the same…

On the other hand, if i set on the single page to show both widget column and set a visibility rule trough jetpack that do not let show a widget on a specific page, the column is still there… blank!

How can i resolve?

Thank you!

 

 

 

[vako]

Hi Lorenzo,

 

At first, thank you for choosing our theme and service.

Can you please describe the issue you have in more detail? Please share a direct link to the page where the issue appears and for more clarifications, please share screenshots of the issue.

 

Kind Regards

[Lorenzo Buccio]

This reply has been marked as private.

[vako]

Hi Lorenzo,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[Lorenzo Buccio]

This reply has been marked as private.

[vako]

Hi Lorenzo,

 

Unfortunately, the login URL is damaged, please check its validation and share again.

In the Ashe Pro theme sidebars can be enabled in several ways, first is to select page layout with sidebar, for this please navigate to Dashboard  > Appearance > Customize > General Layouts > Page Layouts and chose your prefered style which includes sidebars, here is the screenshot: https://nimb.ws/Pk14rf

The pages which are not listed in this customizer section can also use sidebars via page options, please navigate to Dashboard > Pages > Edit page > Page Options > Show SIdebar

Please make sure that widgets in the sidebar areas are added from the back end, please navigate to Dashboard > Appearance > Widgets and check sidebar areas are filled with widgets you want to be displayed.

 

 

Kind Regards

[Lorenzo Buccio]

This reply has been marked as private.

[vako]

Hi Lorenzo,

 

Same with this login URL, here is what we get after clicking on it: https://imgur.com/wOxYZOK

 

Kind Regards

[Lorenzo Buccio]

strange, i can see it also by mobile without login. From browser you can see it?

[vako]

Hi Lorenzo,

 

Maybe you or your hosting provider using a country security plugin that doesn’t allow us to visit your website, please check your installed 3d party plugins and disable if you have this kind of plugin or please contact your hosting provider and ask them to whitelist country Georgia.

 

Kind Regards

[Lorenzo Buccio]

Done, try.

If not, i contact thems

[vako]

Hi Lorenzo,

 

The same happens, please follow the instructions we shared, contact your server/hosting provider and ask them to check for the issue.

 

Kind Regards

[Lorenzo Buccio]

Ok, vako, thank you. I hold you upated.

By the side, i checked also in an other local website, and give me the same problem. Maybe is a problem of compatibility between the jetpack visibility manager and your pro theme. I think so that if you try also on a localhost, and switch between pro and free theme, you can see the same things happening with jetpack and widget visibility option activated.

[Lorenzo Buccio]

This reply has been marked as private.

[vako]

Hi Lorenzo,

 

At first, sorry for the late reply, we had holidays.

Unfortunately same happens with the last shared login URL, did you follow the instructions we shared? By the way here is the notice we are getting:

This site can’t be reachedwww.idrolet.com took too long to respond.

Try:

 

Checking the connection

Checking the proxy and the firewall

Running Windows Network Diagnostics

ERR_CONNECTION_TIMED_OUT

 

Kind Regards

 

[Author]

Posts