[Time in the Market]

Hi, I use wordpress.com and the ashe pro theme and the latest update gives me this error.

Any insight?
<div id=”progress-1″ class=”update-messages hide-if-js” style=”outline: 0px; color: #3c434a; font-family: -apple-system, BlinkMacSystemFont, ‘Segoe UI’, Roboto, Oxygen-Sans, Ubuntu, Cantarell, ‘Helvetica Neue’, sans-serif; font-size: 13px;”>
<p style=”line-height: 1.5; margin: 1em 0px;”>Downloading update from <span class=”code” style=”font-family: Consolas, Monaco, monospace; direction: ltr; unicode-bidi: embed;”>https://api.freemius.com/v1/installs/4776499/updates/27280.zip?is_premium=true&authorization=FSLA+4776499%3Ask4Jcf6VOK5V8V7pWHR88KmC2V0K0be5tLTqUU8rxYXN40jMo2_Gt29Ye-6cdK5-oHkA1eFqC_MAlbBenJ9_516oH2-rYRhtrHP0xVxWC4W3JuBXkSr_9EDxJQlHu1ZSrPpTKNVFAp7Z5fgUF8WRseYmKgMc4I0kBltIfViNxQ0TvCC7D5zwQA3wy4VdGyI2hV0eL-1scMVldbH1iFupdXEKIcNdkuqyUFw7aVQLintDVpPGb4GcY90Ad9qPAkVC4iYJRlYZBX9MkDpkKF0KPg</span>…</p&gt;

</div>
<div class=”error” style=”outline: 0px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; border-width: 1px 1px 1px 4px; border-style: solid; border-color: #c3c4c7 #c3c4c7 #c3c4c7 #d63638; border-image: initial; box-shadow: rgba(0, 0, 0, 0.04) 0px 1px 1px; margin: 5px 15px 2px 0px; padding: 1px 12px; color: #3c434a; font-family: -apple-system, BlinkMacSystemFont, ‘Segoe UI’, Roboto, Oxygen-Sans, Ubuntu, Cantarell, ‘Helvetica Neue’, sans-serif; font-size: 13px;”>
<p style=”line-height: 1.5; margin: 0.5em 0px; padding: 2px;”>An error occurred while updating Ashe Pro: <span style=”font-weight: 600;”>Download failed. Forbidden</span></p>

</div>
 

[vako]

Hi,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[Time in the Market]

This reply has been marked as private.

[vako]

Hi,

 

Seems that your server was blocking in connection to our server, we reactivated your license key, at this moment update button has gone but you will receive an update notice again but it needs some time, after that you will be able to update the theme.

 

Kind Regards

[Author]

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