[Kuan-Hao Lai]

There are some functions not working on my website, such as

the top bar is not showing or working

<span style=”color: #ffffff; font-family: ‘Proxima Nova Regular’, ‘Helvetica Neue’, Helvetica, Arial, sans-serif; white-space: pre; background-color: #2e3035;”>https://imgur.com/BSmbf5q</span&gt;

main navigation is not showing or working

<span style=”color: #ffffff; font-family: ‘Proxima Nova Regular’, ‘Helvetica Neue’, Helvetica, Arial, sans-serif; white-space: pre; background-color: #2e3035;”>https://imgur.com/Ndobeea</span&gt;

featured sliding is not showing

<span style=”color: #ffffff; font-family: ‘Proxima Nova Regular’, ‘Helvetica Neue’, Helvetica, Arial, sans-serif; white-space: pre; background-color: #2e3035;”>https://imgur.com/Z8dxtwE</span&gt;

Any ideas how to fix these issues? Thanks in advance!

[vako]

Hi Kuan,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[Kuan-Hao Lai]

This reply has been marked as private.

[vako]

Hi Kuan,

 

1. Topbar is showing and menus are working in the top bar, its only not showing social media icons, but they are visible when the customizer panel is open, please see the screenshots: https://nimb.ws/xY4wiC   https://nimb.ws/2RqEBp  same happens with the slider, we think that all this are 3rd party plugin related issues.

2. The reason for the issue can be your installed plugins, please deactivate them one by one and you will be able to catch which one was the source for the issue.

 

Kind Regards

 

 

[Kuan-Hao Lai]

Thank you! Most of the problems were solved as I deleted one of the plugins.

But there is another issue: I can’t change the color of the text.

I tried to change colors through: colors > content > Text

But it’s not working.

[vako]

Hi Kuan,

 

Can you please describe the issue you have in more detail? Please share a direct link to the page where the issue appears and for more clarifications, please share screenshots of the issue.

 

Kind Regards

[Kuan-Hao Lai]

I tried to change the text color in home page (Kick Start With NatsuHotsuki -) and post (【桌遊開箱】Food Chain Island – (hotsuki.net)), but it didn’t work.

I could change the color of background, title, meta, accent and others, but not the text one.

<span style=”color: #ffffff; font-family: ‘Proxima Nova Regular’, ‘Helvetica Neue’, Helvetica, Arial, sans-serif; white-space: pre; background-color: #2e3035;”>https://imgur.com/tuNwV6E</span&gt;

<span style=”color: #ffffff; font-family: ‘Proxima Nova Regular’, ‘Helvetica Neue’, Helvetica, Arial, sans-serif; white-space: pre; background-color: #2e3035;”>https://imgur.com/8ZbZ0QZ</span&gt;

 

[vako]

Hi Kuan,

 

Please renew the login URL and we will check the issue agian.

 

Kind Reards

 

 

[Kuan-Hao Lai]

This reply has been marked as private.

[vako]

Hi Kuan,

 

Unforuntaltey we are getting this screen when we try to access your dashboard from the shared link: https://nimb.ws/rP1Y8h

 

Kind Regards

[Kuan-Hao Lai]

This reply has been marked as private.

[vako]

Hi Kuan,

 

The same happened with the last link you shared, please check it again.

 

Kind Regards

[Kuan-Hao Lai]

This reply has been marked as private.

[vako]

Hi Kuan,

 

All your posts are created using an Elementor page builder, so to change the text colour in the post content you need to use page builder settings.

 

Kind Regards

[Author]

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