[Ngoc Vo]

Hello,

I’m having some issues when customizing the Ashe Pro theme, payment ID 465019, customer ID 5115281. Can you please take a look and help me?

1. Display of logo:
I want to have a logo at the top left of the page, where Home is now, but it isn’t showing, so I have to put Home there temporarily.
Logo display

2. I changed the featured slider to a self-designed slider but now it isn’t showing.
Featured slider display

[vako]

Hi Ngoc,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[Ngoc Vo]

This reply has been marked as private.

[vako]

Hi Ngoc,

 

We checked your website and tried to reproduce the same issue on our end but no luck, seems that issues appear on your side.

1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will be able to catch which one was the source for the issue.

2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

 

 

Kind Regards

[Ngoc Vo]

This reply has been marked as private.

[vako]

Hi Ngoc,

 

Maybe, revert back the changes and check again.

 

Kind Regards

[Author]

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