• This topic has 5 replies, 2 voices, and was last updated 2 years ago by vako.
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  • March 19, 2021 at 5:53 pm #60536
    David Lofítek
    Participant
    Premium Member

    Good day.

    When I want to update the template to a newer version, which is offered to me, it writes an error and does not download. Thank you for your help.

    March 19, 2021 at 8:33 pm #60545
    vako
    Keymaster
    WP Royal Team

    Hi David,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    March 19, 2021 at 9:07 pm #60556
    David Lofítek
    Participant
    Premium Member
    This reply has been marked as private.
    March 19, 2021 at 9:27 pm #60557
    vako
    Keymaster
    WP Royal Team

    Hi David,

     

    Seems that your server was blocking in connection to our server, we reactivated your license key, at this moment update button has gone but you will receive an update notice again but it needs some time, after that you will be able to update the theme.

     

    Kind Regards

    March 19, 2021 at 11:44 pm #60563
    David Lofítek
    Participant
    Premium Member

    Thank you for quick execution. I’ll try it and let you know.

    Regards

    David

    March 20, 2021 at 2:12 pm #60579
    vako
    Keymaster
    WP Royal Team

    Feel free to contact us at any time, we are more than happy to help.

     

    Kind Regards

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