[Ma Katrina Camille Liwanag]

Hi

I’m an Ashe Pro user and I cannot update my theme. It says this error message:

 

Downloading update from https://api.freemius.com/v1/installs/5251335/updates/27280.zip?is_premium=true&authorization=FSLA+5251335%3ATUJrM9fqmTUr1wq7fbIFx7NKjsFYdpJn8mn2FivJ77kKVX_ABVGG3LzfdvO4PchruJjqH5DmZIpELLCtJrGhTMBU1GyFybbRMPJrQ_TP8cDE8F3yK6JchgIo8ejV4WwmncLmI6UZEz9PlXqTFbT6Dju9TwH3k1fIJkZmKTWvBOHaMFggJlRMZz-hUfyZMxy7dCiYJSvmZX56StAWB6QPiKJIFP4l8LCqA2hRRWVQ2W51pVfGcg_F2ymYzRCv1HPW8ZzhxFzVHACaH-r5LH8Syw…

 

Download failed. Forbidden

[geekylorraine]

I’m getting the same thing! Glad I’m not the only one.

[vako]

Hi Katrina and @geekylorraine

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[geekylorraine]

This reply has been marked as private.

[Cheryl Meizlish]

This reply has been marked as private.

[Edi Cintiarelli]

This reply has been marked as private.

[Rachel Kozic]

I’m having the same problem. Has a fix been identified yet?

[vako]

Hi,

 

At first, sorry for the late reply, we had holidays.

We had this kind of issue and we fixed it, please try to update the theme after 48h and check the result, if the issue still be presented, please share your website access using this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

 

Kind Regards

[Author]

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