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  • #57810
    ASHLEY COOK
    Participant
    Premium Member

    Hello,

    I am having two separate issues while I’m creating my website. I have attached link to screenshots of the two issues.

    1st- When I am on my dashboard> then I hit visit site> it shows two logos in the top header overlapping each other. I am not seeing where the second logo is coming from. It is supposed to be the image, not the text.  https://paste.pics/B839W

    2nd- Again going from the dashboard>hit visit site> scroll down about halfway down and in the section for “DIY Make your own Barndoor” there is a Soundcloud ad that is covering the picture? https://paste.pics/B83NS

    Any help would be appreciated

    Ashley Cook

    #57818
    vako
    Keymaster
    WP Royal Team

    Hi Ashley,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    #57828
    ASHLEY COOK
    Participant
    Premium Member
    This reply has been marked as private.
    #57832
    vako
    Keymaster
    WP Royal Team

    Hi Ashley,

     

    Actually, at this moment, you are saving your made changes in the customizer as a draft, it means that changes will not be applied on the live site, here is the screenshot: https://nimb.ws/USYivn

    You need to publish your changes to let us work with the issues you have, after publishing they may be gone.

    Regarding Soundcloud issue, please edit a current post and make it standard post format, at this moment it is posted format audio, here is the related topic to better understand how the posts formats are working: https://www.wpbeginner.com/glossary/post-formats/

     

    Kind Regards

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