Viewing 3 posts - 1 through 3 (of 3 total)
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  • September 12, 2021 at 3:19 pm #64346
    Petra
    Participant
    Premium Member

    Since I upgraded to pro I am suddenly getting an error code: Your server is blocking the access to Freemius’ API, which is crucial for Ashe Pro synchronization. Please contact your host to whitelist api.freemius.com, wp.freemius.com  Error received from the server:(object) array( ‘code’ => ‘7’, ‘message’ => ‘ ‘, ‘type’ => ‘CurlException’, )</span>

    I contacted my host, but they tell me they can’t whitelist IP’s. They suggest I use a plugin that will work for a shared webhosting package. Any recommendations?

    September 13, 2021 at 12:13 pm #64350
    Nick
    Keymaster
    WP Royal Team

    Hi,

    I will ask this our technical team and get back to you.

    Kind Regards,

    Nick

    September 14, 2021 at 5:28 pm #64374
    Nick
    Keymaster
    WP Royal Team

    Hi again

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Kind Regards,

    Nick

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