[Michelle McLean]

Hi, I’ve never had any problem updating my theme before, any advice as to what may be causing this please?

Screen says – Update failed: Download failed. Forbidden.

Thank you, Michelle.

[Justin]

I’m getting the same thing.

[Takashi Iwai]

I am as well…

[vako]

Hi to every one,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[Justin]

I just checked now and am now able to update the theme without issue. I did not install the plugin you mentioned though.

[vako]

Hi Justin,

 

We had some maintenance mode because of it you had issue with the update, we requested login URL because we can manually update theme from the back and.

 

Kind Regards

[Michelle McLean]

Yes, I can update now.

Kind Regards

Michelle

[vako]

Feel free to contact us at any time, we are more than happy to help.

 

Kind Regards

[Author]

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