• This topic has 1 reply, 2 voices, and was last updated 2 years ago by vako.
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    Posts
  • #60592
    Amel Lariani
    Participant
    Premium Member

    Hi,

    I wanted to update to the new Ashe Pro Theme. I get an Error message

    “Beim Aktualisieren von Ashe Pro ist ein Fehler aufgetreten: Download fehlgeschlagen. Forbidden”

    and can’t see the website anymore ūüôĀ

    Please help.

    Kind regards,

    Veronika

    #60605
    vako
    Keymaster
    WP Royal Team

    Hi Veronika,

     

    We had this kind of issue and we fixed it, please try to update the theme after 48h and check the result, if the issue still be presented, please share your website access using this 3rd party plugin ‚ÄúTemporary Login Without Password Plugin‚ÄĚ which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

     

    Kind Regards

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