[Eliza Cross]

I recently upgraded to Ashe Pro and everything has been working great. Suddenly yesterday the mobile menus stopped working. If you click the “hamburger” nothing happens, and the social icons on top are missing.  The site is:

Welcome

 

[vako]

Hi Eliza,

 

1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch the which one was the source for the issue.

2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

3. If the instructions above cant help, In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details. To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

4. We also need screenshots of the issue, plz.

 

Kind Regards

[Eliza Cross]

Thank you! I started with Step 1 and got lucky; it was the “AutoOptimize” plugin causing the problem. Can you recommend an Ashe Pro-compatible plugin to optimize images?

[vako]

Hi Eliza,

 

Actually the plugin you mentioned works too, but you need to know how to work with the cache plugins, they require some extra knowledge to change them to fit your needs.

 

Kind Regards

[Author]

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